IT Managed Support Services Sydney

IT Managed and Support Services

Many companies find they don't have the internal expertise or resources to effectively manage their IT infrastructure and support the growth of the organisation.

PicNet offers a proven solution (based on the ITILv3 IT Services Framework); we partner with our clients to manage and support part of or all of technology infrastructure and services within their businesses. This allows them to focus on their core business and free up vital internal resources. Issues are resolved effectively and efficiently, reducing staff requirements and increasing productivity throughout the organisation.

PicNet's team of experienced IT professionals will provide your organisation with long term technology support to compliment your ongoing business strategies & objectives. Our use of industry best practices and certified technicians ensures that you get the highest quality support.

Our Services

Infrastructure Services

Virtualisation
- Reap rewards from server consolidation.
Unified Communications
- Access everything from VoIP to Email via a single inbox anywhere, any time.
Data Storage & Backup
- Control and manage the sprawl of data, retention and compliance.
Green IT
- Manage, measure and report environmentally sustainable computing.
IT Security
- Protect all five threat vectors - end points, data, network, email and Web.
Network
- Manage, protect and optimise the communications fabric of your business.
Cloud Computing
- Computing Power On Demand!

Support Services

IT Helpdesk & Support Services
- Help users with their day-to-day IT issues
Infrastructure Planning & Design
- Helping to build your business a stable, flexible, adaptable IT infrastructure.
Disaster Recovery/Business Continuity Planning
- Ensure your business survives and continues to grow despite disruptions.
Procurement & Asset Management
- We manage the risks of specification, procurement and asset management.
Capacity Planning, IT Health Checks & Reporting
- Helping you to proactively identify potential problems.

The PicNet Difference - Delivering value without the associated costs and risks of doing it yourself!

The benefits of your organisation working with PicNet include our:

Ability to immerse ourselves in your business to understand and improve existing business processes - while meeting budget expectations.
Technology know-how and high quality of planning, execution and technical support.
Excellent customer service with a single point of contact.

PicNet will act as an extention of your company to help you manage risk and increase productivity by looking after all of your IT infrastructure and support needs.

We are also able to deploy a variety of IT management tools that allow us to proactively identify potential problems, plan capacity and provide detailed reporting across multiple systems and platforms. In addition, we are able to service clients with our own Helpdesk Ticketing System - The PicNet Helpdesk (PhD).

Selection of Clients

Defence Maritime Services

Complete IT Service Offering including Helpdesk & Infrastructure Support

Fremantle Media Australia

IT Helpdesk & Support Services

Milestone Group

Senior Server, Storage & Network Design, Planning & Support

MGM Group