PicNet's RMS is a web-based monitoring solution allowing our technicians to view the status of your network from any Internet enabled web-browser. We have a number of large screens constantly showing the status of your system / network devices and displaying and playing audible alerts should a device become unavailable. We can then alert the appropriate support personnel onsite that a problem exists.

PicNet's RMS monitors and alerts the three vital signs of your network and its resources; availability speed and usage.

• Availability - ensures that both internal and external clients can access your services, servers, web sites, mail servers, database servers and that communication links are working, as well if your Internet Service Provider is adhering to its SLA. Monitoring availability is essential for a company to ensure all its infrastructure are operating at optimum levels
• Speed - Monitoring speed can determine how traffic affects performance and how to plan for surges in traffic. Most importantly, monitoring speed allows you to identify traffic patterns and proactively install network upgrades before slow loading pages test the patience of your clients or employees. Speed is really something that nearly every user demands. Monitoring network speed will ensure that your Websites and network services don't lose visitors or frustrate users due to slow loading pages, files or images. Proactive monitoring of speed is a critical part of any IT administrator's job.
• Usage - Monitoring usage you can accurately assess load and learn just what sort of work your servers are doing at different points in the day including CPU, memory usage, disk usage and network usage. PicNet RMS can run reports to help you plan for network upgrades.

With PicNet actively monitoring your IT infrastructure we know straight away when one of your servers or services becomes unavailable and notify you straight away (via email, SMS or phone call) so you can take the necessary action to resolve the issue.

PicNet has the skills and expertise in monitoring multiple networks, removing the need for you to do it your self.

Summary of benefits:

• Proactive monitoring of network availability, speed and usage
• Find out about issues before your users and customers
• PicNet manages the service for you
• Reduces disruptions from long network outages
• Reduces the amount of frustration from staff and clients
• Provides charts, reports and graphs of relevant data (available on request)
• Monitoring 24x7 and alerts via SMS and/ or email

• Web Servers and Websites
• File & Print Servers
• Mail Servers
• Database Servers
• DNS Servers
• Network Devices (routers, switches, modems)

• PING
• PORT
• HTTP
• POP3
• FTP
• DNS
• SMTP
• SQL Server (MS, Oracle, MySQL)
• SERVICE
• DISKSPACE
• FILE
• EVENT LOG
• SNMP