• Infrastructure Planning & Design
• Server & Storage Support
• Network Support
• Client (Desktop/Laptop) Support
• Helpdesk / Support Desk
• Application Support
• Asset Management
• Procurement
• Reporting
• IT Security
• Disaster Recovery / Business Continuity Planning

PicNet offers a proven solution whereby we partner with our clients to manage and support part of or the entire technology infrastructure and services within the business. This allows organisations to focus on their core business and free up vital internal resources. Furthermore, I.T issues are resolved quickly and efficiently, reducing staff down time and increasing productivity throughout the organisation.

PicNet's team of experienced I.T professionals will provide your organisation with short call out, fast resolution of issues and long term technology support to compliment your ongoing business goals. Industry best practices & certification employed by our technicians ensure you get the highest quality support.

Proactive - We strive to be proactive in all aspects of managing IT in your organisation.

Capacity Planning - By accessing our monitoring systems and comprehensive reporting facilities, we can proactively plan for short and long term I.T resources.

Monitoring – Our comprehensive monitoring tools can provide technicians real-time notification (via onscreen, email or sms) regarding the degradation or failure of any IT related system and take the necessary corrective action.

Reporting - Our comprehensive reporting tools including our own proprietary helpdesk system the PicNet Helpdesk (PhD) provide an in-depth view of your IT infrastructure. We can provide reporting on any number of key areas such as:

• Network – availability, speed and utilisation of network devices
• Server & Storage Systems - availability, subsystems, critical services and applications
• Helpdesk – statistics relating to all tickets logged for a particular period
• Messaging Systems – statistics regarding virus and SPAM
• Security Systems – statistics on Intrusion Detection (IDS) and Prevention (IPS)

In addition to providing automated reports. PicNet provides a summary of the main infrastructure issues for the month providing proactive recommendations on avoiding possible IT issues in the future.

Please see below for some examples of case studies and other projects.

Reckitt Benckiser – How Reckitt Benckiser turned their IT Help Desk outside in

Defence Maritime Services – Entire IT Infrastructure outsourced to PicNet

Milestone Group - Level 3 Network / Server Support

Novartis Australia – Level 1 / 2 Helpdesk Support & SOE  PC rollout / migration

Fremantle Media Australia – Level 2 Helpdesk & Server / Network Support

MGM Group - Entire IT Infrastructure outsourced to PicNet