Software, AI and IT insights
Writing from PicNet's engineers on AI, software, cloud and the systems Australian organisations run on.
Centazio in Practice: the series
Centazio in Practice is a hands-on series about building data integrations with Centazio. We develop Centazio at PicNet as an open-source data integration, workflow and master data platform for .NET. It's published…
Your first Centazio integration: from AppSheet to ClickUp
Here is a common first integration request. Field staff record jobs in an AppSheet app while the project team plans work in ClickUp. Someone then spends part of each week copying records from one to the other. Both…
#centazio#data-integration#dotnet#clickup#appsheet#open-source
Buying IT Services: the series
PicNet has sold IT services to Australian organisations since 2001. Over that time we've provided managed support, cloud hosting, custom software, integrations and, more recently, production AI systems. Twenty-five…
#it-procurement#managed-services#vendor-selection#it-outsourcing#it-strategy
Choosing a managed IT support provider in Sydney: what to check before you sign
Put three managed IT support proposals side by side and they tend to read the same. Each promises a help desk, proactive monitoring and a named account manager. Most are priced per user per month, so the totals end up…
#managed-it-support#it-support-sydney#service-level-agreements#it-procurement#vendor-selection
Confidentiality, privilege and AI: a governance playbook for Australian firms
Practitioners on r/auslaw have been comparing notes on a new problem: clients pasting the firm's advice into AI tools. One firm said it will add a term to its client agreement. The term warns that feeding the firm's…
#legal-professional-privilege#ai-governance#data-residency#law-firms#privacy
Data governance for the AI era: residency, retention and audit trails
Most mid-sized organisations now have an AI policy. Far fewer could show a regulator which customer records went to which model last March, or prove that those copies have since been deleted. One attendee at an October…
#data-governance#data-residency#privacy-act#audit-trails#ai-vendor-contracts