Innovation: Shrewd search engines know what you want 09 July 2010 by Colin Barras Source: http://www.newscientist.com/article/dn19156-innovation-shrewd-search-engines-know-what-you-want.html   PicNet's Mouse Eye Tracking uses these concepts and technologies to provide visualization of users activity on your web site. You can use the output of it to redesing or adjust your website.     For better or worse, search engines have become... [More]

It is a well known fact that Information Technology professionals - AKA Computer people (mainly IT Support and Developers) are professionals with superior skills developed over time with keen intentions of keeping them up-to-date. Unlike many other fields, IT changes almost daily. On the infrastructure front, new communication technologies emerge all the time (GSM, 3G, 4G, Frame Relay, MPLS, IP, etc) same with hardware, Intel is releasing new processors all the time, Apple is not far behind wit... [More]

On June 24th 2009 I wrote the blog “Please keep sending IT work off shore…. I need a new car!”   Part of it highlighted the risk to National Security of not having sufficient and qualified IT skills in the future.   From last night’s ABC TV Four Corners program “Chinese Whispers” I can see that my arguments were on the mark.   What I wrote in June 24th last year:   “National Security Information Technology is evolving as... [More]

Here are some basic tips of DOs and DON’Ts on how to create a customer service culture within your organization, in particular I highlight behaviour that needs to be exhibited to achieve superior service and also what management can do to entrench the culture in the organisation. Management: Indicate your intent of providing superior customer service every time you can, in your monthly newsletters to staff, your email signature, your vision and values, company policies and procedures. E... [More]

  We are releasing on a limited fashion (during February) our new product the PicNet Mouse Eye Tracking service.  The PicNet's Mouse Eye Tracking service provides a sophisticated, effective (and free) IT solution that maximises the investment in your website by showing in detail what your visitors are viewing on each page.  Guido, PicNet’s Software Development Manager and Architect of the PicNet’s Mouse Eye Tracking has explained how this has been done in his blog:... [More]

Taking on this great opportunity for CIOs, Rodney Gedda wrote on 9th December 2009: Generate Revenue and Forget About Offshoring, Advises ex-CIO. Marco TapiaPicNet - Information Technology ServicesIT Mangement and Support ServicesSoftware Development Services Project Management and Consulting Services Risk Shield - IT Risk Management and Security Services

Looking a bit further than the “rate” provided by off shoring services, you find a very deep pool of other issues that need to be considered before off shoring… and then you wonder, why bother? Unless your project is huge and demands enough resources and skills not available in the country, the cost of off shoring that appears low on the surface can potentially send you broke or at least send your project backwards big time. Let’s start the list of issues (tangible and... [More]

PicNet Users Group - 22nd October 2009Topic: Disaster Recovery The PicNet Users Group meets quarterly, bringing together CIOs and senior IT managers of large Australian companies to informally discuss important industry related items. Meeting Outcome  “The evolution of disaster recovery” … “Most DR plans are a disaster Traditional disaster recovery operations have moved on from the focus on what is inside the data centre and the requirement for a mirrored fac... [More]

In the past, IT was a significant expense and seen as a necessary evil. Later, it became “an enabler," helping organisations make processes more efficient and in many cases, increase productivity by removing costly labour from the process. However, IT is no longer just an enabler. IT is now an intrinsic part of the business and able to help to increase the top line (revenue). Previously most CIOs used to report to the CFO who is normally committed to reduce cost and all of his/her focu... [More]

After reading many web sites, discussed with peers, IT professionals, Marketing people, etc, I think I have come across to best possible definition of Web 2.0 I attended an AMCHAM seminar by Dominic Thurbon from the Productivity Project who enlightened the audience with what I believe is the most practical and appropriate definition of Web 2.0. By the way, the mission of The Productivity Project is to inspire and excite organisational leaders about emerging technology that makes workplaces m... [More]