Offshoring is finally dead !

Offshoring is finally dead. ! Well, according to Gartner (Predict 2013) and my own experience by talking to business people returning from a bad offshoring experience; there are strong indications that offshoring is struggling if not definitely coming to an end. The reasons given and the feedback I have are: Quality of the delivery has […] Read more

Technologies and skills that can enhance or diminish productivity

Productivity is doing more with less or doing the same faster and/or cheaper. So, the removal of inefficiency means increase of productivity. Implementing new business systems, using some new technology effectively, improving technology related skills have shown to be an important way to improve business productivity. Following is the author’s selection of a set of […] Read more

Jan, 22, 2013


IT Service Desk Models

What is the difference between a call centre, a help desk and an IT service desk (ITSD)? With over 10 years experience in IT, we break down what an IT service desk is, the pros and cons of various ITSD models and the types of organisations they’re suited to. There are a number of ways […] Read more

Oct, 02, 2012


A fantastic shift is occurring in IT Management

For a while, there had been predictions of the death of the internal IT department. Wrong! There had also been predictions about the death of the IT Manager and CIO. Wrong! What is just occurring, in my view, is a fantastic shift, a shift from being a support function and a cost centre to a new function […] Read more

Jul, 02, 2012


Productivity isn’t everything, but in the long run it’s nearly everything

Productivity is the efficiency with which an economy (or a company or a business unit) transforms inputs into outputs. At a high level, improved production efficiency can generate higher real incomes and lead to long term improvements in the living standards of Australians. During the early part of the decade 1999-2009, Australia experienced improved productivity. Recent […] Read more

May, 14, 2012


Increase Productivity – The main reason to invest in new technology

A new survey by the Australian Industry Group and Deloitte has found that “by far and away the most common reason for business investing in new technologies over the past three years has been to increase productivity levels” . As can be seen in the table below, 71.6% of respondents indicated that the main reason […] Read more

Jan, 23, 2012


Productivity will come down to technology and innovation in the long term

Productivity isn’t everything, but in the long run it’s nearly everything Nobel Prize-winning economist Paul Krugman. John Edwards, the Reserve Bank of Australia board member said in a paper published by the RBA, that economic reforms would enhance productivity and stressed that in the long run, productivity will come down to technology and innovation, to […] Read more

Jan, 13, 2012


Gartner: the Top 10 Strategic Technology Trends for 2012

From:, Michael Cooney, Network World October 18, 2011 ORLANDO — The technology that makes up many of the systems in the IT world today is at a critical juncture and in the next five years everything from mobile devices and applications to servers and social networking will impact IT in ways companies need to prepare […] Read more

Oct, 27, 2011


Will Steve Jobs’ final vendetta haunt Google? is Android the “grand theft” of the iPhone?

Steve Jobs: I will spend my last dying breath if I need to, and I will spend every penny of Apple’s $40 billion in the bank, to right this wrong,” Jobs told Isaacson. “I’m going to destroy Android because it’s a stolen product. I’m willing to go to thermonuclear war on this. They are scared […] Read more

Oct, 24, 2011


Productivity advances over the next 20 years will be determined largely by how widely and rapidly we use IT to help existing industries adapt.

Harnessing the future – Rust Report 21/10/2011 October 21, 2011 – Publisher Len Rust Modern technologies and applications, particularly of information and communication, are a major driver today not just of improved quality of life but also of economic growth. The implications of the growth of the “digital economy” for the prosperity of the general economy […] Read more

Oct, 21, 2011


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