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R&D where do we fit? Not very well….

In a recent speech before the members of the National Academy of Sciences, U.S. President Barack Obama said the United States should invest 3 percent or more of its annual gross domestic product (GDP) in basic and applied scientific research funding. A 3 percent investment would represent the largest investment in U.S. history, an even […] Read more

Dec, 09, 2010

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The future of IT departments…

  Is the influence of the IT department waxing or waning in today’s organisations? Lou Hablas (director of IT for RZIM): “Cloud computing will undoubtedly reduce the need for staff at the organisational level, but likely increase the need for staff at the cloud level and the outsourcing level. I think the rise of locally-based […] Read more

Sep, 10, 2010

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Shrewd search engines know what you want

PicNet’s Mouse Eye Tracking uses these concepts and technologies to provide visualization of users activity on your web site. You can use the output of it to redesign or adjust your website. Innovation: Shrewd search engines know what you want 09 July 2010 by Colin Barras Source: http://www.newscientist.com/article/dn19156-innovation-shrewd-search-engines-know-what-you-want.html For better or worse, search engines have become the […] Read more

Jul, 23, 2010

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Wasting your time managing staff rather than delivering the required IT services?

It is a well known fact that Information Technology professionals – AKA Computer people (mainly IT Support and Developers) are professionals with superior skills developed over time with keen intentions of keeping them up-to-date. Unlike many other fields, IT changes almost daily. On the infrastructure front, new communication technologies emerge all the time (GSM, 3G, […] Read more

May, 05, 2010

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Four Corners’ “Chinese Whispers” – Wake up Australia

On June 24th 2009 I wrote the blog “Please keep sending IT work off shore…. I need a new car!”   Part of it highlighted the risk to National Security of not having sufficient and qualified IT skills in the future.   From last night’s ABC TV Four Corners program “Chinese Whispers” I can see […] Read more

Apr, 20, 2010

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How to create a customer service culture

Here are some basic tips of DOs and DON’Ts on how to create a customer service culture within your organization, in particular I highlight behaviour that needs to be exhibited to achieve superior service and also what management can do to entrench the culture in the organisation. Management: Indicate your intent of providing superior customer […] Read more

Mar, 29, 2010

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Mouse Eye Tracking – How to get real value from your website

  We are releasing on a limited fashion (during February) our new product the PicNet Mouse Eye Tracking service.  The PicNet’s Mouse Eye Tracking service provides a sophisticated, effective (and free) IT solution that maximises the investment in your website by showing in detail what your visitors are viewing on each page.  Guido, PicNet’s Software […] Read more

Jan, 27, 2010

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Generate Revenue and Forget About Offshoring

Taking on this great opportunity for CIOs, Rodney Gedda wrote on 9th December 2009: Generate Revenue and Forget About Offshoring, Advises ex-CIO. Marco TapiaPicNet – Information Technology ServicesIT Mangement and Support ServicesSoftware Development Services Project Management and Consulting Services Risk Shield – IT Risk Management and Security Services

Jan, 11, 2010

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Off shoring – Why bother?

Looking a bit further than the “rate” provided by off shoring services, you find a very deep pool of other issues that need to be considered before off shoring… and then you wonder, why bother? Unless your project is huge and demands enough resources and skills not available in the country, the cost of off […] Read more

Nov, 24, 2009

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IT Disaster Recovery Plans may be dead

PicNet Users Group – 22nd October 2009 Topic: Disaster Recovery The PicNet Users Group meets quarterly, bringing together CIOs and senior IT managers of large Australian companies to informally discuss important industry related items. Meeting Outcome  “The evolution of disaster recovery” … “Most DR plans are a disaster Traditional disaster recovery operations have moved on […] Read more

Nov, 05, 2009

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