The business pressure to support, maintain and grow a company’s IT infrastructure is a key issue for many leading Australian organisations.

We partner with clients to manage and support part or the entire technology infrastructure and services whilst they focus on their core business.

Corporate IT managed services

PicNet is able to provide custom IT support services and solutions to allow your organisation to focus on its core business.

  • IT service desk (help desk) – help users with their day-to-day IT issues.
  • 24x7 service desk – do you want around-the-clock remote IT support to monitor your critical systems? This offering caters to the unique needs of national and international organisations.
  • Cloud solutions – reduce your costs by embracing ‘New World IT’.
  • Infrastructure planning and design – helps you build a stable, flexible and adaptable IT infrastructure.
  • Virtualisation – reap the rewards from server consolidation.
  • Network – manage, protect and optimise the communications fabric of your business.
  • Data storage and backup – control and manage data, its retention and compliance.
  • Disaster recovery/business continuity planning – ensure your business survives and grows despite disruptions.
  • Procurement and asset management – we manage the risks of specification, procurement and asset management.
  • Capacity planning, IT health checks and reporting – Help you to proactively identify potential problems.
  • IT security – Protect all five threat vectors: end points, data, network, email and web.
IT Staff Augmentation
Under pressure to deliver IT projects but you can’t increase your head count? Your company has just acquired a new business and you need extra resources during the integration phase? Facing a temporary vacancy when a member of your team goes on leave?

PicNet’s corporate IT support services provides staff augmentation with a range of skills and contract timeframes tailored to meet your business requirements. The benefits of staff augmentation include:

  • Pay for skills and resources where you need them without the need to increase headcount
  • Flexibility to ramp up and down with your workload
  • Risk reversal – transfer your HR risks to PicNet and let us handle all the HR issues that would normally be associated with permanent employees or contractors
  • No need to outsource projects completely and lose control. Have skilled resources work as part of your team at your premises
  • Obtain access to a “talent bank” of skills and knowledge for advice when you need it

Case study: How Reckitt Benckiser turned their IT help desk outside in.

Demystifying the Cloud
Get our short layman’s guide to Cloud computing.
You will learn:
  • What is it
  • Why the Cloud matters to your business
  • Benefits to your business
  • How to manage risks in the Cloud
  • How to get started

Case study: PicNet managed the wi-fi rollout of 100 stores across Australia.

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Improve your IT staff's productivity
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Not sure where to start with IT outsourcing?
Read this free guide and learn how to:
  • Define the correct skills set
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  • Use tips for successful
  • Manage risk