IT Help Desk Software
The PicNet Help Desk - PhD
The PicNet Help Desk (PhD®) offers users, technicians, managers and administrators a simple, cost effective, web-based solution to improve the job performance of Help Desk functions.
PhD® is a user friendly, competitively priced, subscription based solution.
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Simplicity
PhD® is easily setup within five to ten minutes and the system is built to be user friendly, with the aim to:
- Reduce admin workload for technicians so they can focus on providing better service for users.
- Encourage users to utilise the system to log/track jobs using their personalised list.
PhD® also allows the creation of multiple Help Desk profiles enabling you to manage multiple projects.
Effective Communication
PhD® provides an effective logging system where users are able to create and track jobs on their personalised list. The jobs are then directed to respective technicians for response.
Communications between users and technicians are done through an integration of email notification and phone text messaging system for urgent cases that requires immediate action.
Management and Performance Evaluation
Monitoring tools aid managers and technicians by generating reports on past jobs performed. Reports that are beneficial for periodic meetings as a foundation to evaluate performance of:
- Technician service quality
- Organisation IT infrastructure
Reliability and Accessibility
PhD® is accessible from anywhere with an internet connection and requires no installation as it is web based. It is hosted by us and we only use the most reliable servers to ensure 100% reliability.
Backup
PhD® frees you from the hassle of regular backups as all data is safely backed up daily by the PicNet team.