IT Monitoring Service

Remote Monitoring Service - RMS

The PicNet Remote Monitoring Service (RMS) has the ability to monitor your network and devices remotely using standard network protocols and provide comprehensive alerts and reporting to PicNet engineers.

PicNet's RMS is a web-based monitoring service allowing our technicians to view the status of your network from any Internet enabled web-browser. We constantly monitor the status of your system / network devices, should a device become degraded or unavailable we can alert the appropriate support personnel onsite that a problem exists.

Contact us to find out more about signing up for this service.

PicNet's RMS monitors and alerts the three vital signs of your network and its resources; availability, speed and usage.

Availability

Ensures that both internal and external clients can access your network services such as servers, web sites and communication links & equipment. Monitoring availability is essential for a company to ensure all its infrastructure are operating at optimum levels.

Ensure you are the first to know about problems before your users.

Speed

Monitoring speed can determine how traffic affects performance and how to plan for surges in traffic. Most importantly, monitoring speed allows you to identify traffic patterns and proactively install network upgrades before slow loading pages test the patience of your clients or employees. Monitoring network speed will ensure that your websites and network services don't lose visitors or frustrate users due to slow loading pages, files or images. Proactive monitoring of speed is a critical part of any IT administrator's job.

Usage

Monitoring usage you can accurately assess load and learn just what sort of work your servers are doing at different points in the day including CPU, memory usage, disk usage and network usage.

PicNet RMS can run reports to help you plan for network upgrades.

Benefits of RMS

With PicNet actively monitoring your IT infrastructure we know straight away when one of your servers or services becomes degraded or unavailable and notify you straight away (via email, SMS or phone call) so you can take the necessary action to resolve the issue. PicNet has the skills and expertise in monitoring multiple networks, removing the need for you to do it your self.

Benefits Summary

  • Proactive monitoring of network availability, speed and usage
  • Find out about issues before your users and customers
  • PicNet manages the service for you
  • Reduces disruptions from long network outages
  • Reduces the amount of frustration from staff and clients
  • Provides charts, reports and graphs of relevant data (available on request)
  • Monitoring 24x7 and alerts via SMS and/ or email
  • Organisation IT infrastructure

What can be monitored?

  • Database Servers
  • DNS Servers
  • File & Print Servers
  • Mail Servers
  • Network Devices & Links
  • Storage Networks & Devices
  • Virtualised Platforms & Servers
  • Web Servers and Websites