PicNet - IT Services Sydney

Is my data secure?

Your data is secured from unauthorized access. More details in the Security section of our Terms and Conditions.

Some of the security features of Risk Shield are:

• SSL (Secure Sockets Layer) for data and password confidentiality
• No credit cards details are stored by Risk Shield
• Secure firewalls with anti-spoofing technology
• Intrusion detection software and hardware
• Physically-guarded access
• Video camera surveillance and security breach alarms

What functionality is available in the FREE plan?

The free plan is identical to the paid plans in terms of functionality. Trial (Free) accounts will be terminated after 1 month.

How do payments work?

Payments are recurrent, monthly in advance via PayPal. Risk Shield® does NOT keep or store your credit card number information.

Should your company wish to pay via invoices, please contact us on support@riskshield.net
We are able to invoice for one year in advance.

Can I upgrade from FREE to a higher plan?

Yes, at any time via the Management Account section in Risk Shield. When upgrading from the FREE plan to a paid plan, your limits go up immediately. Your recurrent credit card charges also start immediately. Appropriate Invoice is sent on first payment.

How does downgrading work?

When downgrading your plan, Risk Shield® will check that your usage limits are within the limits of the lower plan. If so, the downgrade will take effect immediately, however the downgrade in payments will occur at the end of the current payment cycle (a month from the last payment)

How do I cancel my plan?

When cancelling your plan, the access to the system will be stopped immediately, however the cancellation of future payments will occur at the end of the current payment cycle (a month from the last payment)

When will my data be deleted from the Risk Shield® servers?

On cancellation, your data will be deleted at the discretion of the Support Desk or as instructed by you. Unless your instruct us to delete your data immediately, the Support Desk will finally decide when to clear all your data.

Can I take my own data with me after cancellation?

Yes, you can download your own data yourself, by utilising the built in Excel reporting capabilities of Risk Shield.

How do I change my PayPal details?

Please contact the Risk Shield® Support Desk to change any details of your account. The Risk Shield® Support Desk can be reached on 61 2 8437 7990 or via email at support@riskshield.net

Will I get a receipt?

One invoice will be produced the first time your PayPal account is charged. Future recurrent payments will be shown in your PayPal statement.

Is any extra tax applied?

Australian companies are charged an extra 10% GST.

What Terms and Conditions apply?

During the registration process you are required to read and accept the T&C for Risk Shield® Cloud and the Security Policy.

I am a consultant, how can I use Risk Shield for a number of my customers?

Subject to the NO RESALE OF SERVICE clause of the T & C (which basically indicates that no one other than Risk Shield can sell Risk Shield on any of its forms), Consultants may:

• Use Risk Shield Cloud to provide Risk Management consulting services to their customers
• Create one Risk Shield Cloud for each Client, however the consultant will need a customer email address on each instance.
• Create one Risk Shield Cloud for the consulting company and then each customer under management as the first Company Tier that identifies the Customer

Please call the Support Desk for ideas of how to benefit from Risk Shield Cloud for your consulting work.

Further questions?

Please contact the Risk Shield® Support Desk on 61 2 8437 7990 or via email at support@riskshield.net