Senior engineers for business-critical systems

Ernst & Young

Ernst & Young is one of the world's leading professional services firms.

Ernst & Young helps enterprise clients around the world transform how they sell and serve their customers, benchmarking sales and service operations against global best practice through the Blackdot methodology it acquired.

PicNet built the benchmarking and survey platform behind this work and has supported and extended it since 2019, automating survey setup and producing client-ready reports for EY's consultants and their clients.

MJA

Unlocking government funding to grow your business.

PicNet has been supporting the IT infrastructure of MJA for many years, including Help Desk, Cloud Management, Internet capabilities Disaster Recovery and other IT functions.

Indivior

Indivior is a global pharmaceutical company working to change patients' lives.

Its vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of addiction.

PicNet provided regular onsite IT support to supplement this multinational pharma's global (offshore) IT service desk. PicNet's onsite presence provided local staff with a superior user experience and also the global IT team with a knowledgeable and local resource to undertake more complex hands on IT tasks.

Cruising Yacht Club of Australia

In 2020 PicNet performed a detailed IT review including Management practices, Governance, IT infrastructure, Applications, Analytics and Social Media. PicNet's review resulted in a blueprint/digital transformation program for the next 5 years, making the Cruising Yacht Club of Australia's operations one of the most efficient in the industry.

PicNet provides ongoing vCIO, IT Support and IT Consulting services to the Cruising Yacht Club of Australia.

Guide Dogs NSW/ACT

Guide Dogs NSW/ACT is the leading provider of Guide Dogs and orientation and mobility services that enable people with low vision or blindness to get around their communities safely and independently.

Each year GD NSW/ACT highly trained Orientation and Mobility specialists work with around 4,000 people of all ages to help them achieve their mobility goals.

PicNet provides software development, maintenance and support to GD NSW/ACT, enhancing, maintaining and supporting its ecommerce and donation platform.

PicNet also provides IT Augmentation services as well as Consulting services to GD NSW/ACT.

NSW Health

NSW Health needed an integrated and real-time visualisation platform.

NSW Health needed an integrated and real-time visualisation platform that displays KPI and performance statistics at the State, Area Health District and Hospitals levels allowing state and LHD managers to quickly view critical statistics from their desktop, tablet, or mobile device. Additionally, a Clinician Billing Portal which allows identification of MBS and Repeatable item data for billing purposes to increase revenue and improve cash flow

RWB Marine

RWB Marine is a proud Australian company supplying marine, leisure, RV, caravan and industrial trade accounts throughout Australia and the Asia Pacific.

PicNet is proudly associated with RWB Marine in providing a number of IT Support and consulting services.

The Yield

The future of corporate agriculture is digital and to execute your strategic goals you need to maximise the value of your digital assets.

PicNet provides IT solutions, Hardware, Software and Support services, On Site and Remote.

Grain Trade Australia

Grain Trade Australia (GTA) was formed in 1991 to formalise commodity trading standards, develop and publish the trade rules and standardise grain contracts across the Australian grain industry. GTA's role today is to ensure the efficient facilitation of commercial activities across the grain supply chain.

GTA partners with PicNet to obtain IT Support, onsite and remote. Additionally PicNet has developed and hosted complex databases and applications for GTA.

Conserve

Contractor Compliance Quick, Simple and Affordable.

Conserve® does contractor compliance differently. Its compliance services are managed by real people, supported by innovative technology - for an outsourced solution you can rely on.

PicNet is proudly associated with Conserve providing ongoing hosting services and support for its business and the online Conserve system.

Editor Group

Editor Group was founded in 1998 with the mission to do one thing well: words.

EG writes, researches, edits, proofreads, advises and coaches to help you use the power of great writing and perfect grammar to grow sales, secure investment or achieve success in government. Often, EG's biggest contribution is simply to provide the fast, expert help you need to get writing and editing projects done so you can move on to other tasks.

When it comes to delivering smart, high-quality sales and marketing, thought leadership, content marketing, investor relations and community campaigns, EG is the partner you can rely on.

Editor Group is proud to support the Sydney Writers' Festival, Translators Without Borders and World Vision.

PicNet provides EG with superior ongoing remote and onsite IT Support, cloud management and Consulting services.

Transport for NSW

PicNet helps Transport for NSW with a number of projects ranging from organisational structure reviews, Project Management of Web development systems, cloud management and others.

PicNet has provided IT Augmentation services to Transport for NSW.

PicNet is an IT panel member for Sydney Trains.

Coherent Cloud

Coherent Cloud has operated continuously since 1996, originally as PPS Internet, providing managed network and hosting services.

Its Cloudwork identity management product lets organisations use identity infrastructure as a data-exchange layer between disparate applications, keeping control of private data independent of the cloud services it sits in front of, under the organisation's own branding.

PicNet is a partner of choice for Coherent Cloud software development services, augmenting their internal IT function.

Fuji Xerox Australia

PicNet has consulted to Fuji Xerox Australia in the areas of professional services strategies, risk management, six sigma and business continuity planning. Additionally, PicNet has provided Fuji Xerox Australia with technology engineers and consults regularly in other areas of IT.

PicNet provided a mobile application for field force management. The system has improved considerably the efficiency and performance of the engineers day to day reporting activities. It was built using HTML 5 technology and is being used by the engineers and supervisors of the company all across Australia.

Fremantle

Fremantle is one of the world's largest creators and producers of television, responsible in Australia for programmes such as Australian Idol, Australia's Got Talent, The Biggest Loser, MasterChef and Neighbours.

PicNet has provided Consulting services and IT support services for their Sydney office.

i-Link Research

Wholly Australian owned and based in Sydney, i-Link Research has been providing online market research services to clients nationally and globally since 2001. With expertise in, and technologies made for online quantitative and qualitative research, it has developed and refined its data collection methods over the course of more than 10,000 successfully delivered projects.

Cellarforce

Cellarforce has brought relationship marketing to the wine industry.

The Cellarforce model harnesses the good will between wineries and their private customers, using it to generate a telephone-based relationship that embraces both selling and other important and valuable - but less tangible - benefits.

Cellarforce has outsourced their software development needs to PicNet to develop, enhance and maintain its internal systems using Microsoft .Net technologies.

Cerebral Palsy Alliance

Cerebral Palsy Alliance (CPA) is a not-for-profit organisation that supports 5,000 people living with cerebral palsy in NSW and the ACT. Its team of more than 1,000 staff members, including therapists, offer in-home care, as well as equipment and life skills programs. Since it was established, the organisation has funded $23.6 million in grants for research relating to cerebral palsy. CPA is now transforming the way it provides customer service, so it can better support clients under the National Disability Insurance Scheme (NDIS).

In late 2015, CPA began discussing how it could overcome these challenges with PicNet. PicNet's long experience in designing and operating help desks for a variety of businesses meant it could recommend an appropriate solution. This involved streamlining support processes and outsourcing level 1 support queries, such as those from users unable to access their email, to PicNet. CPA worked with PicNet to make sure the solution met its needs, rather than trying to adapt to a one-size-fits-all help desk. “PicNet were flexible in terms of how we wanted to run the service desk,” says CPA's CIO Druvaan von Drehnen. “They listen to their customers' needs.”

Novartis

Novartis Australia is a leading provider of innovative solutions to improve health and well-being, employing several hundred people locally and investing in Australian research and related activity across pharmaceuticals, generics and eye care.

Novartis Australia and PicNet partnered to provide managed services in the areas of IT support, Help Desk and IT Engineering.

PicNet also developed a number of software solutions to improve Novartis operations.

Pfizer

Pfizer Australia is the nation's leading provider of prescription medicines and animal health products. For more than 50 years, Pfizer Australia has partnered with Government, healthcare providers and communities to expand access to our medicines and provide better quality health care.

Pfizer required a major new financial budgeting and forecasting system across their business, engaging PicNet to manage the project - from business analysis and requirements gathering to vendor selection and technical implementation.

PicNet has also provided IT Augmentation services and Engineering services to Pfizer Australia.

Reckitt Benckiser

Reckitt Benckiser is a global consumer goods company, making and marketing home, health and personal care products. RB and PicNet have partnered to deliver important business projects and IT support. These include Business Continuity Planning using PicNet's Risk Shield, IT DRP, Business Analysis, .Net application development and ongoing IT Helpdesk for its desktop applications.

XchangeIT

XchangeIT Software Pty Ltd is a consortium comprised of Australia's three leading magazine distributors. It provides an electronic trading platform for newsagents and distributors to share delivery, sales and returns information. It is used by over 2500 newsagents nationally. XchangeIT connects agents to distributors to streamline business processes, enabling sales growth and reducing overheads.

PicNet has partnered with XchangeIT to provide software development services, maintaining, supporting and improving their systems.

Australand

Australand was one of Australia's largest diversified property groups. It was acquired by Frasers Property Limited in 2014 and adopted the global Frasers Property brand in August 2015.

PicNet provided Australand with Consulting services and Project Management.

Nine

The Nine Network (commonly known as Channel Nine or simply Nine) is an Australian commercial free-to-air television network. The Nine Network is one of five main free-to-air networks in Australia.

PicNet has partnered with Nine for Software Development and support services.