Software, AI and IT insights
Writing from PicNet's engineers on AI, software, cloud and the systems Australian organisations run on.
Answering from your own documents: a policies and procedures assistant for any business
Most of the questions that clog an HR inbox or an operations channel have already been answered in writing. The leave policy says what happens when a public holiday falls during annual leave. The installation manual…
When AI must not act alone: human-in-the-loop patterns for security automation
Most of the AI security work we do for clients ends up hinging on one question: what is this thing allowed to do on its own at 3am on a Sunday? Everything else follows from the answer. Model choice, prompt design, which…
#human-in-the-loop#security-automation#ai-governance#audit-trail#soc-operations
Ad spend guardrails: automated Google Ads reporting and anomaly alerts
Most organisations we work with have alerts on cloud spend. If an AWS account jumps 30% overnight, someone gets paged. The same organisation will spend a comparable amount on Google Ads and review it once a month, in a…
#google-ads#marketing-automation#anomaly-detection#llm#reporting
A morning digest your team actually reads: AI-summarised news, spend and system health
Most Australian operations teams I talk to are subscribed to too much. Cloud billing alerts to one inbox, an uptime tool posting to a Slack channel, ad platform notifications to whoever set up the account three years…
#llm-summarisation#automation#monitoring#cloud-costs#prompt-design
Cloud posture on autopilot: continuously auditing AWS, Azure and Microsoft 365
Most of the cloud security incidents we get called into have nothing to do with a novel exploit. Someone opened a security group to 0.0.0.0/0 for a vendor's remote session and never closed it. A storage account got…
#cloud-security#microsoft-365#azure#aws#configuration-drift#continuous-compliance
Tracking search rankings and AI Overviews without an agency
The monthly agency deck lands, forty keywords are green, and somebody in the room asks the question the deck cannot answer: when a buyer asks ChatGPT or Gemini who does this work in Sydney, do we come up? Ranking well…